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Check our FAQ below for the most common inquiries we get
Do you permanently delete content or just hide it?
We work to permanently delete negative content from websites. Our main goal is complete removal—getting content fully deleted, not just hidden. When direct deletion isn't possible, we have other effective ways to protect your reputation.
What content can Trust Reviews remove?
Our technology can address virtually any negative digital content. Most commonly, we handle cases across platforms like YouTube, Indeed, Trustpilot, Facebook, Google, Instagram (+ much more):
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• Negative reviews across all major platforms
• Unfavorable social media posts/profiles
• Damaging news articles and PR pieces
• Unflattering images and videos
• Negative forum discussionsDefamatory blog content
• Malicious websites targeting your brand

Every removal starts with a free analysis—no risk, no obligation. See our success stories for examples of content we've successfully eliminated.
What content can’t you remove?
Some content is harder to address. News sites usually defend their articles as free speech. Government websites rarely remove information without clear proof it's wrong. Content that is demonstrably authentic, factually accurate, and complies with applicable laws is more challenging—though our specialists often find creative solutions even in these cases. Our expertise particularly shines when addressing content that's unfair, inaccurate, manipulated, illegal, or targets you or your business in a harassing manner.
How do you remove content? Are you hacking into anything?
All removals follow legitimate, transparent protocols working directly with content publishers and hosting platforms. Our process varies based on the specific content and platform, but typically involves:
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• Creating and submitting specialized removal requests
• Leveraging our established relationships with platform representatives
• Managing ongoing communication until resolution

We've developed proprietary methods through handling thousands of cases that help us determine the most effective approach for each situation. Most successful removals require multiple strategic submissions and persistent follow-up with publishers.No hacking, bribes, or questionable tactics are ever employed—our success comes from expertise and persistence.
Will you contact the person who left the review that I’m trying to have removed?
No, this is not part of our standard process and is typically unnecessary. If we do believe it will be necessary or helpful, we will always discuss this with you first and only move forward with your approval.
How much does it cost to remove negative content?
Pricing depends on what website the content is on, and in some cases the nature of the content itself. In all cases, you will only pay if we successfully remove the content. There is no cost, no risk and no commitment required to have us take a look at the content and give you a quote. Simply reach out and show us the content. We can typically provide a quote on the same day that you ask. We do offer discounts for removing multiple pieces of content.
How fast can you remove content?
Timelines vary by platform. Some removals happen within 1-2 days, while tougher cases may take up to 10 days. Most content is removed within 1-2 weeks. We keep you updated throughout the process. If content isn't removed within 30 days, we offer options including a full refund. This varies depending on the publishing website and the nature of the content involved.

In some cases, content removal can be as fast as 24-72 hours, but in more difficult cases it can take up to 30 days. The average removal time is 1 week and if we have not removed the content within 60 days, we will issue you a full refund. We’ll also keep you up-to-date on the progress of your content removal.

Does it matter if I've already tried to remove it myself?
Previous failed attempts rarely affect our success rate. Our specialized approach often works even when your own efforts didn't.Since you only pay for successful removals, there's no risk in letting us try even if you've been unsuccessful before.
What if I've already responded to a negative review I want removed?
We suggest temporarily removing your responses during our process. Responses can make the negative content seem more legitimate to platforms, making removal harder. We'll advise when to remove responses, and you can always add them back later if needed.
What happens after the content is removed? Can it come back?
We continually monitor the status of the content, and inform you of the good news as soon as it is removed. Removal is permanent, and it is extremely rare for it to re-appear; if for any reason it does come back, the original agreement still applies and we will work to remove it again.Please note that some websites will temporarily remove the content while they evaluate whether to permanently remove it. This does not count as a “successful removal”, and we will inform you of these situations when they occur.
Once removed, will the content stay gone?
Yes, our removals are designed to be permanent, and it's rare for content to reappear. We monitor removed content to make sure it stays gone.If removed content does come back, our original agreement still applies, and we'll remove it again at no extra cost. Some platforms temporarily hide content during review—we'll explain these situations and only count permanent removals as successful.
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How does your monitoring prevent future problems?
Our system constantly scans the internet for mentions of your brand across all platforms. When potential issues are found, you get immediate alerts, allowing for quick response before content spreads widely. This proactive approach stops small issues from becoming big reputation problems.Yes, our removals are designed to be permanent, and it's rare for content to reappear. We monitor removed content to make sure it stays gone.If removed content does come back, our original agreement still applies, and we'll remove it again at no extra cost. Some platforms temporarily hide content during review—we'll explain these situations and only count permanent removals as successful.
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How do you keep my information private?
We maintain strict confidentiality for all clients. Your reputation challenges and our solutions remain completely private. We use top-level security and only share success stories with your permission.